GuidePick

Guide Terms of Service

Version 2026-08-05 · Effective 2026-08-05

This document is a draft under legal review. Its contents may change before taking effect.

These Terms of Service (the "Terms") govern the relationship between GuidePick (the "Company") and guides (each a "Guide") using the GuidePick Partner application (the "Service").

Article 1 (Purpose)

The purpose of these Terms is to define the rights, obligations, and responsibilities of the Company and Guides in connection with the Service, a platform that connects Korean travelers ("Guests") with local guides in Cebu and Bohol, Philippines.

Article 2 (Definitions)

  1. "Guide" means a person who has passed the Company's identity verification and been approved to register and operate tour products through the Partner app.
  2. "Booking" means a Guest's paid reservation request for a Guide's tour product.
  3. "Deposit" means the amount a Guest pays in the app at the time of booking. The remaining tour fee is paid to the Guide directly on-site.

Article 3 (Registration and Eligibility)

  1. Guides sign in with a Google or Apple account. One account may be used as either a guest account or a guide account, not both.
  2. Guides must be 18 years of age or older.
  3. To be approved, a Guide must submit a valid government-issued ID and a valid NBI Clearance. The Company reviews and approves every application.

Article 4 (Identity Documents and NBI Clearance)

  1. The Guide must keep their NBI Clearance valid at all times while operating tours.
  2. If the NBI Clearance expires, the Guide's account is suspended and all pending or confirmed bookings are automatically cancelled with a full refund of the deposit to Guests.
  3. Re-uploading identity documents places the account under re-review; new bookings are not received until re-approval.

Article 5 (Tour Products and Bookings)

  1. Guides register tour products in PHP. Products become visible to Guests only after the Company's review and approval.
  2. Booking dates are closed by default; Guides open the dates on which they wish to receive bookings.
  3. Guides must confirm or reject each booking request within 24 hours. Unconfirmed requests are automatically cancelled with a full refund to the Guest.
  4. Edits to an approved product take effect only after the Company re-approves them; until then, the existing version remains on sale and bookings received must be honored under the existing conditions.

Article 6 (Fees and Payment)

  1. The Guest pays the Deposit in the app; the remaining tour fee is paid to the Guide directly on-site on tour day.
  2. The price registered by the Guide is the amount the Guide receives on-site.

Article 7 (Cancellations)

  1. When a Guide cancels a booking for any reason (schedule conflict, weather, illness, etc.), the Guest receives a full refund of the Deposit regardless of timing.
  2. Repeated cancellations without justifiable cause may result in restrictions on the Guide's account.

Article 8 (Guide Obligations)

  1. Guides must conduct tours safely and in compliance with the laws of the Republic of the Philippines.
  2. Guides must not solicit Guests to transact outside the platform.
  3. Guides must not use Guests' personal information for any purpose other than conducting the booked tour.
  4. Guides must report to the Company immediately if any incident or crime occurs during a tour.

Article 9 (Suspension and Termination)

The Company may suspend or terminate a Guide's account in cases including: falsified identity documents, expired NBI Clearance, serious Guest complaints, or violations of these Terms.

Article 10 (Governing Law)

These Terms are governed by the laws of the Republic of Korea.

Addendum — These Terms take effect on August 5, 2026.