Guide Support
Questions about guiding with GuidePick? We're here to help.
Contact us
Email: guidepick553@gmail.com
Weekdays 09:00–18:00 (KST) · Replies may take up to one business day.
Delete your account
You can delete your GuidePick account directly in the app. Once deleted, your account is deactivated immediately and you can no longer sign in.
Delete in the app
- Partner (guide) app: Profile > Delete account (while pending approval: the ⋮ menu at the top right of the pending screen > Delete account)
- Customer app: My Page > Delete account (at the bottom)
If you already uninstalled the app
Email us at guidepick553@gmail.com with the account you signed up with. We will verify your identity and process the deletion.
What is deleted, what is kept
- Deleted: account details (name, email, profile photo), identity documents (ID card, NBI Clearance files), saved favorites, notification history and marketing preferences.
- Kept: booking and payment records are retained for 5 years, and report/dispute records for 3 years, as required by law — after which they are destroyed. Personal data in those records is de-linked from your account.
Before you delete
You cannot delete your account while you have bookings in progress (pending confirmation or confirmed). Cancel them or complete the tour first, then try again. Deleted accounts and the reviews you wrote cannot be restored.
Frequently asked questions
Q.How do I become a GuidePick guide?
Download the GuidePick Partner app, sign in with Google or Apple, and complete your profile. You'll need to submit your ID and a valid NBI Clearance. Our team reviews every application before approval.
Q.How do bookings work?
When a traveler books and pays the deposit, you receive a request. Confirm it within 24 hours — otherwise it is automatically cancelled and the guest is refunded. Once confirmed, a PickTalk chat room opens for you and the guest.
Q.How and when do I get paid?
Your listed tour price (in PHP) is paid to you directly by the guest in cash on tour day. The deposit paid in the app is the platform's service fee — your on-site payment is the full price you registered.
Q.How do I control which dates accept bookings?
Use Schedule Management in the Partner app to open or close booking dates per tour. Dates are closed by default — only the dates you open can receive bookings.
Q.What happens when my NBI Clearance expires?
You'll receive reminders 30, 14, and 7 days before expiry. If it expires, your account is suspended and active bookings are cancelled with a full refund to guests — so please upload your renewed clearance in advance from My Page.
Q.Can I communicate in English?
Yes. PickTalk automatically translates between Korean and English, and push notifications for guides are in English. You can always tap a message to see the original text.