Guide Terms of Service (2026-09-22)

This English text is provided for convenience. It is a translation of the Korean original, which was prepared with legal review. If there is any conflict between the two, the Korean original prevails (Terms of Service, Article 4(3)).

Chapter 1 General Provisions

Article 1 (Purpose)

The purpose of these Terms of Service (the "Terms") is to set out the basic matters concerning the rights, obligations and responsibilities of ITble (CEO: Youngtae Kwon; the "Company") and its members, as well as the conditions and procedures for use of the service, in connection with the use of the GuidePick application and related services (the "Service") operated by the Company.

Article 2 (Definitions)

The terms used in these Terms are defined as follows.

"Service" means the guide search, booking and matching, payment, chat, translation, review and other related functions and services provided by the Company in order to connect Korean travelers with local guides in Southeast Asia.
"Member" means, collectively, the Customers and Partners who agree to these Terms, register for the Service and use the services provided by the Company.
"Customer" means a Member who searches for tour products through the Service and books a tour with a Partner.
"Partner" means a local guide or other tour provider who registers with the Service and provides tour products to Customers.
"Tour product" means the local guiding, tour, transportation support and other travel-related services that a Partner registers with the Service and provides to Customers.
"Booking" means a transaction that is confirmed when a Customer selects a tour product on the Service, completes the booking request and payment of the Deposit, and the Partner accepts it.
"Deposit (platform usage fee)" means the amount that a Customer pays in advance to the Company on the Service as consideration for the use of the Company's platform services, such as booking and matching.
"Local balance" means the amount that a Customer pays directly to the Partner in local currency on the day of the tour as consideration for the provision of the tour product.
"Total price" means the total amount related to the use of the tour that is presented to the Customer, being the sum of the Deposit (platform usage fee) and the local balance.
"PickTalk" means the 1:1 chat function between a Customer and a Partner that is automatically created for each booking.
"Posting" means text, reviews, star ratings, photographs, images, files and other information that a Member posts or registers on the Service.

Article 3 (Specification, Explanation and Amendment of the Terms)

① The Company shall post the contents of these Terms, together with the Company's trade name, the name of its representative, the address of its place of business, telephone number, e-mail address, business registration number, mail-order business report number, chief privacy officer and other matters prescribed by relevant laws, on the initial screen or a linked screen of the Service so that Members can easily become aware of them.

② The Company may amend these Terms to the extent that such amendment does not violate relevant laws, including the Act on Consumer Protection in Electronic Commerce (전자상거래 등에서의 소비자보호에 관한 법률) and the Act on the Regulation of Terms and Conditions (약관의 규제에 관한 법률).

③ Where the Company amends the Terms, it shall specify the effective date and the reasons for the amendment and shall post or notify the same within the Service from seven (7) days before the effective date. However, in the case of an amendment that is unfavorable to Members or that has a material effect on Members' rights and obligations, the Company shall post or notify the same from thirty (30) days before the effective date.

④ A Member who does not agree to the amended Terms may terminate the use agreement. The Company shall obtain the consent of Members with respect to any change for which separate consent is required under relevant laws.

⑤ The Company shall separately indicate or explain, in a manner that Customers can understand, matters that may have a material effect on a Customer's decision to enter into a contract, such as the platform usage fee, payment of the local balance, formation of a booking, cancellation and refund, and the status of the Company as a mail-order broker.

Article 4 (Rules Other Than the Terms and Relationship with Relevant Laws)

① Matters not provided for in these Terms shall be governed by relevant laws, the conditions of use of individual services, operating policies and the contents notified on the Service screens.

② The Company may, where necessary, establish separate terms or operating principles for individual items within the Service. Where the contents of these Terms conflict with such separate terms or operating principles, the separate terms or operating principles shall prevail.

③ These Terms have been prepared on the basis of the Korean language and may be translated into and distributed in foreign languages for convenience. However, if the interpretation and/or contents of the Terms translated into a foreign language conflict with the Korean Terms, the Korean Terms shall prevail.

Chapter 2 Formation of the Use Agreement

Article 5 (Formation of the Use Agreement)

① The use agreement is formed when an applicant for membership agrees to the contents of these Terms, applies for membership registration in accordance with the registration procedure established by the Company, and the Company approves such application.

② The Company may refuse to approve, or may subsequently terminate the use agreement for, an application that falls under any of the following subparagraphs.

Where the contents of the application are falsely stated, or there is an omission or error in the statements
Where another person's name or account information has been used
Where the application is made for the purpose of violating relevant laws or impairing public order or good morals
Where the applicant for Customer membership is under 19 years of age
Where a Partner fails to submit the identity verification documents or qualification-related materials required by the Company, or the authenticity or validity thereof cannot be confirmed
Where a person who previously lost membership status under these Terms re-registers without the Company's prior consent
Where the application is otherwise confirmed to be in breach of these Terms or to be unlawful or improper

③ A Customer may register as a member only if the Customer is 19 years of age or older, and the Company may operate procedures to verify that a Customer is 19 years of age or older during the membership registration process.

④ A minor may not book or pay for a tour independently. However, a Customer who is of full age may include a minor as an accompanying participant in a tour that the Customer books. In such case, the Customer must confirm that the Customer has obtained the consent of the legal representative or other lawful authority necessary to include such minor as a tour participant, and the Company may request the submission of the legal representative's consent or other relevant supporting documents in accordance with relevant laws, the nature of the individual tour, or as necessary for safety reasons.

⑤ A Partner must be a person who is of full age under the laws of the region where the service is provided and who is able to provide tour products independently, and must complete the identity and qualification verification procedures required by the Company.

⑥ The Company may, where necessary, request identity authentication or identity verification procedures through a specialized institution or otherwise.

⑦ The use agreement shall be deemed formed at the time when the Company indicates the fact of "registration completed" in the registration process or separately notifies the same.

⑧ Where any matter registered at the time of membership registration changes, a Member must notify such change without delay, including by amending the Member's information on the Service, and the Member shall bear all disadvantages that may arise from failing to make such change.

Article 6 (Responsibility for Management of Account Information)

① Responsibility for the management of account information such as ID and password rests with the Member, and a Member may not transfer or lend account information to a third party.

② Except where attributable to the Company, the Company shall not be liable for any damage arising from the leakage, transfer, lending or sharing of account information.

③ Where a Member becomes aware that a third party is using the Member's account (including by way of lending), the Member must immediately take measures such as changing the password and notify the Company of such fact. A Member shall bear responsibility, within the scope attributable to the Member, for all disadvantages arising from the Member's failure to give notice under this paragraph.

Article 7 (Withdrawal of Membership, Loss of Membership Status, etc.)

① A Member may request withdrawal from the Service at any time, and the Company shall process such request. However, where there is a tour in progress or a confirmed booking, withdrawal may be restricted until such tour is cancelled or completed.

② The Company may restrict or suspend a Member's membership status where the Member falls under any of the following subparagraphs.

Where the Member registered false information at the time of application for registration, or misappropriated another person's information or account
Where the Member requested or induced a guide to engage in a direct transaction bypassing the platform, external payment or the exchange of personal contact details
Where the Member wrote a false review without having actually used the service, or engaged in acts that impair the normal operation of the Service, such as abusive language, defamation, obscene expressions or the dissemination of false information
Where the Member repeatedly cancelled bookings or was a no-show without justifiable cause, thereby interfering with the operation of the Service
Where the Member abused a system error or improperly used the Service by using automated programs or the like
Where the Member violated local laws during a tour or committed a serious unlawful act such as assault or sexual harassment against a guide
Where the Member otherwise violated relevant laws or these Terms

③ Where a Member falls under any subparagraph of paragraph 2, the Company may, after giving prior notice of the reason, take measures such as a warning, temporary suspension of use of the Service, or termination of the use agreement and deletion of the membership registration, depending on the severity of the matter. However, where immediate action is necessary in light of the nature and degree of the violation, the Company may take action first without prior notice and thereafter notify the Member of the reason.

④ Upon withdrawal of membership, the Member's personal information shall be processed in accordance with relevant laws and the Privacy Policy, and transaction, payment and dispute-related information that must be retained for a certain period under relevant laws may be stored separately for such period.

Article 8 (Notice to Members)

① Where the Company gives notice to a Member, unless otherwise provided in these Terms, it may do so by in-service notification, app push notification, the e-mail address entered by the Member, or similar means.

② In the case of a notice to an unspecified number of Members, the Company may substitute posting within the Service for individual notice.

Chapter 3 Use of the Service

Article 9 (Hours of Service Use, and Changes and Suspension)

① In principle, the Service is provided 24 hours a day, year-round, unless there is a special reason.

② The Company may temporarily restrict or suspend all or part of the Service in the event of repair, inspection or replacement of information and communications facilities, a failure, interruption of communications, urgent security measures, an act of God or other unavoidable reasons.

③ Where the Company changes or terminates a material part of a paid service, it shall give prior notice in accordance with relevant laws and these Terms, and shall take necessary measures so that Members do not suffer any disadvantage from such change with respect to bookings that have already been confirmed.

Article 10 (Contents of the Service)

① The principal services provided by the Company are as follows.

Search and browsing of local Partners and tour products
Tour booking requests, acceptance and matching between Customers and Partners
Payment and refund processing of the Deposit (platform usage fee)
1:1 PickTalk chat and automatic translation functions for each booking
Creation and management of reviews and star ratings after tour completion
Functions related to the verification of Partners' identities and submitted documents
Support for Partner schedule management functions (Partner-only calendar)
Other services provided by the Company incidental to the foregoing subparagraphs

② The Company may operate the Customer app and the Partner app separately, and the specific functions provided in each app shall be as shown on the Service screens.

Article 11 (Status as Mail-Order Broker and the Tour Contract)

① The Company is a mail-order broker that connects transactions of tour products between Customers and Partners, and is not the direct seller or service provider of the tour products supplied by Partners.

② A contract regarding a tour product between a Customer and a Partner is formed when the Customer completes the booking request and payment of the Deposit and the Partner accepts the same, so that the booking is confirmed.

③ In accordance with relevant laws, the Company shall verify and provide information on the Partner's identity and transaction conditions before the Customer makes a booking, or shall provide a means by which such information may be viewed.

④ Except for the obligations that the Company bears under the law as a mail-order broker and liability arising from the Company's intent or negligence, the Company does not assume the status of a party with respect to the contents of a Partner's tour product, its actual performance, conduct on site, or direct transactions between a Partner and a Customer.

Article 12 (Booking Request and Confirmation)

① A Customer makes a booking request and pays the Deposit after confirming the tour product, itinerary, number of participants, pick-up and drop-off locations and other necessary matters.

② A Partner must accept or reject a booking within 24 hours from the time the Customer completes payment.

③ Where a Partner does not accept the booking within 24 hours, the booking is automatically cancelled and the Company shall refund in full the Deposit paid by the Customer.

④ Any change to the itinerary, inclusions and exclusions or other tour conditions after a booking is confirmed shall be subject to agreement between the Customer and the Partner and to the procedures established by the Company.

Article 13 (Fees and Payment)

① The amounts borne by a Customer are composed as follows.

Guide Price: the amount, denominated in local currency, set by the Partner as consideration for the tour product
Deposit (platform usage fee): the amount corresponding to 10% of the Guide Price, being the platform usage fee that the Customer pays in advance to the Company in Korean won (KRW); provided, however, that the Company may waive the Deposit for a period determined by the Company, such as a promotion, in which case the Company shall post the fact of the waiver and its period within the Service. A booking for which the Deposit has been waived is formed without payment of the Deposit, and the total price of such booking is equal to the local balance. The termination of a Deposit waiver or a change in the Deposit rate shall be posted within the Service from seven (7) days before the date of application.
Local Balance: the amount equal to the Guide Price, which the Customer pays directly to the Partner in local currency on the day of the tour
Total Price: the total amount related to the use of the tour, being the sum of the Deposit (platform usage fee) and the local balance, which is presented on the Service converted into Korean won (KRW) and local currency. Where the Deposit has been waived, the total price is an amount equal to the local balance.

② The Korean won conversion amount is calculated on the basis of the exchange rate published by the Company within the Service at 00:00 each day, and the Company shall notify the Customer on the payment screen of the applicable exchange rate and the payment amount, such as the Deposit, calculated on that basis. A difference may arise from the exchange rate at the time the local balance is actually paid.

③ The Deposit shall be paid through a payment method designated by the Company, such as Toss Payments, and the specific payment methods shall be displayed on the payment screen.

④ After a booking is confirmed, the Deposit and local balance already notified shall not be arbitrarily changed unless there is a ground for cancellation or change under relevant laws or these Terms.

Article 14 (Customer Cancellation and Refund of the Deposit)

① Cancellation and refund of a private tour due to a Customer's simple change of mind shall be governed by the following subparagraphs, based on local time at the tour location. Refunds are calculated on the basis of the Deposit actually paid by the Customer to the Company, and the local balance and the total price are not included in the basis for refund.

Cancellation up to 7 days before the tour date: 100% refund of the Deposit
Cancellation from 6 days before to 2 days before the tour date: 50% refund of the Deposit
Cancellation from 1 day before the tour date through the day of the tour, or a no-show: cancellation is possible, but no refund of the Deposit

② The Company shall, within three (3) business days from the date on which the ground for refund is confirmed, cancel the payment through the payment gateway or take other measures necessary to refund the Deposit.

③ Notwithstanding the refund criteria in paragraph 1, where a Customer is granted a right of withdrawal of subscription or any other more favorable refund right under relevant laws, the criteria prescribed by such relevant laws shall prevail.

④ In the case of a booking for which the Deposit has been waived pursuant to the proviso to Article 13(1)2, there is no Deposit subject to refund, and therefore the refund criteria in paragraph 1 shall not apply. Even in such case, the Customer may cancel the booking regardless of the periods set out in the subparagraphs of paragraph 1, and the Customer shall owe no penalty to the Company on account of a cancellation, including a no-show.

Article 15 (Automatic Cancellation and Full Refund)

① In any of the following cases, the booking shall be automatically cancelled regardless of the period remaining until the tour date, and the Deposit paid by the Customer shall be refunded in full.

Where the tour cannot be conducted due to force majeure such as a typhoon, heavy rain, natural disaster or control by the local government
Where the tour cannot be conducted due to the Partner's illness, accident, unilateral cancellation or other reasons attributable to the Partner
Where the Partner does not confirm the booking within 24 hours after the Customer completes payment
Where the Partner's identity verification is rejected, or the validity period of an essential identity document such as the submitted NBI Clearance has expired, making it impossible to provide the tour

② Where possible, the Company may inform the Customer of another Partner or an alternative tour product, but does not guarantee that a replacement booking will be formed.

Article 16 (Local Balance and Direct Local Transactions)

① The local balance is the price of the tour product transaction between the Customer and the Partner, is paid by the Customer directly to the Partner on the day of the tour, and the Company does not receive, hold, settle or guarantee payment of the same.

② Refunds, returns and other disputes relating to the local balance must, in principle, be resolved directly between the Customer and the Partner. The Company shall not collect the local balance on behalf of a Partner, nor claim additional payment from a Customer, on the ground of a no-show or same-day cancellation. Where a Customer does not pay the local balance or does not participate in the tour without justifiable cause (no-show), the Partner may refuse to provide the tour, and the Deposit paid by the Customer to the Company shall not be refunded. Where there is no refundable amount of the Deposit under Article 14, the Company shall bear no additional refund or settlement obligation in connection with such cancellation, unless otherwise provided by relevant laws.

③ As a mail-order broker, the Company may, in accordance with relevant laws and to the extent necessary to resolve complaints or disputes between a Customer and a Partner, verify the facts, provide contact support and take other reasonable measures.

Article 17 (Coupons, Points, etc.)

① The Company may provide Members with coupons, points, rewards and other benefits in accordance with the Service's operating policies.

② The conditions for granting, scope of use, validity period and conditions of expiry of coupons or points shall be separately notified on the Service at the time they are granted, and benefits granted free of charge shall not be refunded in cash.

③ Where a Member obtains or uses coupons or points by improper means, the Company may retrieve the same and restrict use of the Service.

Chapter 4 PickTalk, Reviews, etc.

Article 18 (PickTalk Chat and Automatic Translation)

① Where a booking has been created, the Company may provide a PickTalk chat room for each booking so that the Customer and the Partner can discuss matters necessary for conducting the tour.

② The Company may provide an automatic translation function for PickTalk messages for convenience, and does not guarantee the accuracy of the translation results.

③ Members must not use PickTalk to engage in unlawful acts, abusive language, defamation or sexual harassment, infringement of personal information, inducement of transactions outside the Service, or other acts prohibited under these Terms.

④ In the course of using PickTalk, a Member may report to the Company any inappropriate message or conduct by the other party, or block interaction with the other party, and the Company may review the reported content and, where necessary, restrict use of the relevant content, restrict the Member's use of the Service, or take other necessary measures.

Article 19 (Reviews and Postings)

① A Customer may write, amend or delete a review and star rating for a tour after that tour has actually been completed.

② A review may remain posted until it is deleted by the Member or deleted in accordance with the Company's deletion criteria, and star ratings shall be calculated and displayed in the manner notified by the Company on the Service.

③ The Company may delete, or temporarily make private, a review or posting that falls under any of the following subparagraphs.

Where it was written without actual use of the service, or its contents are false or manipulated
Where it constitutes abusive language, defamation, obscene expression, dissemination of false information or defamation of character
Where it infringes another person's personal information, copyright, trademark rights or other rights
Where its contents are unrelated to the purpose of the Service, such as advertising, spam or inducement of direct transactions
Where it violates relevant laws or these Terms

④ Where a report is received regarding a review or reply, the Company may temporarily make the relevant posting private and shall, in principle, review it within seven (7) days from the date of the report and decide whether to maintain it, request its amendment or delete it. The author may raise an objection to the outcome through the customer center or objection procedure provided by the Company.

⑤ Copyright in a posting belongs to the Member who created it. The Member grants the Company a non-exclusive, royalty-free right to reproduce, transmit and display the posting and to edit it in form, to the extent necessary for the operation, display, search, sharing and promotion of the Service. The Company shall not distort the substantive contents of a posting against the Member's intent.

⑥ Where a Member withdraws from membership, the Company may delete or de-identify the author identification information, except where retention is required under relevant laws.

⑦ A Member must ensure that a posting created by the Member does not infringe a third party's copyright, portrait rights, personal information, trademark rights or other rights, and the Member shall bear liability arising from infringement of a third party's rights due to reasons attributable to the Member. However, liability arising from reasons attributable to the Company is excluded.

⑧ The matters concerning reporting and user protection measures under Article 18(4) shall apply mutatis mutandis to reviews and postings to the extent not contrary to their nature.

Chapter 5 Matters Concerning Partners

Article 20 (Status of Partners)

① A Partner is an independent contracting party who plans, operates and provides tour products at its own responsibility and for its own account, and is not an employee, staff member, agent or joint business operator of the Company.

② A Partner must itself verify and comply with the licenses and permits, business qualifications, tax filings, insurance and other obligations required under local laws for the provision of tour products.

③ The local balance constitutes the Partner's revenue or income, and the Partner shall bear the obligations relating thereto under local tax laws and other relevant laws, including local tax filings, maintenance of business permits and payment of income tax and value-added tax. The Company bears no responsibility in this regard, except for obligations that the Company must bear directly under relevant laws.

Article 21 (Partner Identity Verification and Safety Obligations)

① For registration and activity, a Partner must submit, in an accurate and valid state, a government-issued identification document (ID) issued by the local government, an NBI Clearance and other materials required by the Company for identity and criminal record verification.

② Where an essential identity document expires or its authenticity cannot be confirmed, the Company may immediately suspend the Partner's account and may, during the period of suspension, cancel bookings that are pending approval or scheduled and refund the Deposit in full to Customers.

③ Where a crime, sexual harassment, assault, theft, serious safety accident or any other incident relating to a Customer's safety occurs during a tour, the Partner must notify the Company thereof without delay.

④ Where a Partner forges or alters a submitted document or misappropriates another person's name, the Company may take necessary measures pursuant to Article 22.

Article 22 (Obligations of and Sanctions Against Partners)

① A Partner must register the contents, prices, inclusions and exclusions, itinerary, qualifications and career history of tour products accurately and in accordance with the facts, and must faithfully perform confirmed bookings.

② Where a Partner falls under any of the following subparagraphs, the Company may, depending on the gravity of the matter, take measures such as a warning, suspension of receipt of new bookings, temporary suspension of the account, or termination of the use agreement and deletion of the membership registration.

Where automatic cancellations repeatedly occur because the Partner fails to confirm or reject a booking within 24 hours after the Customer's payment
Where the Partner cancels a tour or refuses performance after the booking is confirmed, without justifiable cause
Where the Partner registers a tour product that cannot actually be provided, or whose contents, price, or inclusions and exclusions differ significantly from the facts
Where the Partner falsely states or exaggerates their profile, career, qualifications or tour operation history
Where the Partner induces or attempts to induce a Customer to engage in a direct transaction bypassing the platform, external payment, exchange of personal contact details or use of another platform
Where the Partner significantly impairs the quality of the Service through unkindness, failure to observe appointed times, repeated user complaints or the like, or where a safety accident occurs during a tour due to the Partner's intent or negligence
Where the Partner forges or alters an identification document, NBI Clearance or other identity or qualification-related document, or submits it by misappropriating another person's name
Where the Partner otherwise violates these Terms, the Company's guidelines or operating policies, or relevant laws, and thereby significantly impairs the normal operation of the Service

③ Where subparagraph 5 or 7 of paragraph 2 applies, the Company may immediately terminate the use agreement and delete the membership registration without prior notice, and may permanently restrict the re-registration of such Partner.

④ Where a Partner's account is suspended or the use agreement is terminated, the Company may cancel bookings that are pending approval or scheduled, and in such case the Deposit paid by the Customer to the Company shall be refunded in full.

⑤ Where, due to reasons attributable to a Partner, the Company makes a refund or pays damages to a Customer or otherwise suffers damage, the Company may claim from such Partner the amount borne by the Company and compensation for the damage actually incurred.

Article 23 (Prohibition of Direct Transactions and Circumvention of the Platform)

① A Member must not propose, induce or enter into a direct transaction with a counterparty whom the Member came to know through the Service without going through the Company's brokerage or payment procedures, a transfer to a personal account, direct payment or receipt of cash other than the local balance provided for in these Terms, or a transaction through another platform.

② A Partner must not, for twenty-four (24) months after the completion of a tour, induce a Customer whose booking has been completed to have the same or a similar tour provided directly without the Company's brokerage, or evade the Company's platform usage fee by means of a transfer to a personal account, use of an external platform or the like.

③ Where a direct transaction or circumvention of the platform is confirmed, the Company may restrict the use of the account or terminate the use agreement, and may claim compensation in accordance with relevant laws for an amount equivalent to the evaded platform usage fee and for other damage actually incurred.

④ Where a Partner engages in a direct transaction or a transaction circumventing the platform for the purpose of evading the platform usage fee in violation of paragraph 1 or 2, the Company may claim from such Partner, as a penalty for breach (위약벌), an amount equal to twice the platform usage fee evaded through such direct transaction. Where the Company suffers actual damage in excess of the penalty for breach, it may separately claim compensation limited to such excess damage.

Chapter 6 Obligations of the Company and Members

Article 24 (Obligations of the Company)

① The Company shall comply with relevant laws and these Terms and shall make reasonable efforts to provide the Service continuously and stably.

② For the protection of personal information, the Company shall establish and disclose a privacy policy in accordance with relevant laws and shall implement the necessary safety measures.

③ The Company shall establish procedures for receiving and handling complaints or disputes between Customers and Partners and, where prescribed by relevant laws, shall inform of the progress within three (3) business days of receipt and of the results of the investigation or the handling plan within ten (10) business days.

Article 25 (Obligations of Customers)

① A Customer must provide accurate traveler information, itinerary, number of participants, pick-up and drop-off locations, flight information and other information necessary for conducting the tour at the time of booking.

② A Customer must pay the agreed local balance to the Partner on the day of the tour and must comply with the Partner's reasonable safety rules and local laws.

③ A Customer must not engage in any of the following acts.

Requesting or inducing a Partner to make payment outside the platform, to exchange personal contact details, or to engage in a direct transaction
Writing a false review without having actually used the tour, or posting abusive language, defamation or false information
Using another person's account, name or payment method without authorization
Repeatedly booking and cancelling, or being a no-show, without justifiable cause, thereby interfering with the operation of the Service
Requesting or coercing a Partner to engage in illegal drugs, prostitution, violence or other acts in violation of local laws
Using the Service by means of a system error, an automated program or any other improper method

Article 26 (Restriction of Use of the Service and Termination of the Agreement)

① Where a Member violates these Terms, the Company may restrict use or terminate the use agreement, taking into account the nature and degree of the violation, whether it is repeated, and the effect on the Member and third parties.

② Even where the Company terminates the use agreement for reasons attributable to a Member, the cancellation, refund and settlement of bookings already confirmed shall be governed by the cancellation and refund policy for the relevant booking and by relevant laws.

③ Where a scheduled booking is cancelled due to a restriction of use or termination, whether the Deposit is refunded shall be determined in accordance with the attribution of fault and the cancellation and refund provisions of these Terms, including Articles 14, 15 and 22. Whether damages or indemnification are claimed against the Member at fault shall be determined in accordance with relevant laws and these Terms.

Article 27 (Personal Information and Location-Related Information)

① The Company processes Members' personal information in accordance with the Privacy Policy and relevant laws.

② The Service may provide functions for searching for and entering locations such as pick-up and drop-off points. Where the Company provides a location-based service that directly collects and uses personal location information from a Member's device in the future, it shall apply the separate terms and consent procedures required under relevant laws.

Chapter 7 Intellectual Property Rights and Liability

Article 28 (Ownership of Intellectual Property Rights)

① Copyright and other intellectual property rights in software, screen composition, designs, trademarks, logos, databases, contents and other works that the Company has created itself or to which it has lawfully acquired rights and that are provided on the Service belong to the Company or the rightful holder.

② Without the Company's prior written consent, a Member must not use the works referred to in paragraph 1 or the contents, information or data provided on the Service beyond the scope permitted under these Terms, and must not engage in acts that infringe or improperly exploit the intellectual property rights of the Company or the rightful holder, including reproducing, disclosing or processing the same without authorization, creating derivative works, crawling or scraping by automated means, collecting or reproducing the same in bulk, or using the same for a competing service or other commercial purposes.

③ Rights in postings created by a Member shall be governed by Article 19.

Article 29 (Damages)

① Where a Member causes damage to the Company or a third party in violation of these Terms or relevant laws, such Member shall compensate for such damage within the scope attributable to the Member.

② Where the Company causes damage to a Member in violation of these Terms or relevant laws, the Company shall compensate for such damage in accordance with relevant laws.

Article 30 (Disclaimer and Limitation of Liability)

① The Company shall not be liable for the provision of the Service where it is unable to provide the Service due to an act of God or force majeure of equivalent nature.

② The Company shall not be liable for any interruption of, or damage arising from, use of the Service caused by reasons attributable to a Member, unless there is a reason attributable to the Company.

③ The Company does not warrant the accuracy, truthfulness or legality of information or postings registered or posted on the Service by Members or exchanged between Members, and shall not be liable for damage arising therefrom unless there is a reason attributable to the Company.

④ As a mail-order broker under Article 11, the Company merely brokers transactions of tour products between Customers and Partners and is not the direct seller or service provider of the tour products supplied by Partners. Liability for the contents and actual performance of tour products, for traffic accidents, safety accidents, loss of belongings and other incidents occurring on site, and for the local balance transaction between a Customer and a Partner shall be borne by the party to such transaction or conduct. Where damage is caused to a Customer or a third party by a Partner's intent, negligence or unlawful act, liability for such damage shall be borne by such Partner, and the Company shall not bear direct liability for damages that are not attributable to the Company. However, this does not affect the obligations and liabilities that the Company bears as a mail-order broker under relevant laws.

⑤ Where a dispute arises between a Customer and a Partner, or between a Member and a third party, through the medium of the Service, such dispute must, in principle, be resolved between the parties thereto, and the Company shall not be liable to compensate for damage arising therefrom unless there is a reason attributable to the Company. However, the Company shall take the measures necessary for dispute resolution in accordance with relevant laws.

⑥ The Company's verification of identification documents, NBI Clearances and other identity or qualification-related materials submitted by a Partner, or its provision of information such as a Partner's profile, ratings and reviews, does not mean that the Company guarantees such Partner's identity, qualifications or trustworthiness, or the quality and safety of any individual tour product.

⑦ The Company does not warrant the accuracy, completeness or currency of the automatic translation function or of maps, flight information, tourism information or other external information provided by third parties, and shall not be liable for damage arising from errors or omissions in such information unless there is a reason attributable to the Company.

⑧ The Company shall not be liable for damage arising from a third party's unlawful access to the Service or servers, interference with communications, transmission or distribution of malicious programs or other equivalent causes beyond the Company's reasonable scope of control, unless there is a reason attributable to the Company.

Chapter 8 Miscellaneous

Article 31 (Handling of Complaints and Disputes)

① A Member may submit inquiries, complaints or disputes relating to the use of the Service through the customer center within the Service or by any other method separately notified by the Company.

② The Company shall take the measures necessary under relevant laws to resolve complaints or disputes received from Members.

③ Where a dispute arises between the Company and a Member, the parties shall consult in good faith for an amicable resolution.

Article 32 (Governing Law and Jurisdiction)

The laws of the Republic of Korea shall apply to these Terms and to matters relating to the use of the Service, and jurisdiction shall be determined in accordance with the Civil Procedure Act (민사소송법).

Addendum (Effective Date) — These Terms take effect on September 22, 2026.