Handling Booking Requests

When a booking arrives

When a traveler books and pays the deposit, you get a push notification and the request appears in the Request tab and on your home calendar (yellow chip).

Each request shows the traveler's name and photo, tour, date, party size, pickup/drop-off, and your PHP price.

Confirm within 24 hours

• You have 24 hours to confirm or decline each request. A countdown is shown on the request card, and reminder notifications arrive as the deadline approaches.
• If you don't respond in time, the booking is automatically cancelled and the traveler is fully refunded — repeated timeouts hurt traveler trust, so respond promptly.
• Confirm from the request card, the request detail screen, or directly in the PickTalk chat room.

After confirming

• The calendar chip turns blue, and the traveler is notified.
• Use PickTalk to arrange pickup details (see the PickTalk guide).
• The day before the tour, both you and the traveler receive a D-1 reminder.
• After the tour ends, the booking automatically moves to Completed and the traveler is invited to leave a review.

Cancelling a booking

If you truly can't run a confirmed tour (weather, illness, schedule conflict), cancel it with a reason from the card or chat room. The traveler is always refunded 100% when a guide cancels — and frequent cancellations may restrict your account, so only open dates you can actually work.